NOW OPEN:                                                EXPERIENCED CUSTOMER CARE OFFICER
MALES ONLY

LOCATION:IBADAN
[Candidate must be located in ibadan]

ACCOMODATION:YES [Live in Job]

WORK HOURS:2pm to 11pm[To align with USA time difference]

SALARY:200,000 Monthly after a compulsory paid 3 month probation/training period


SUMMARY:
The Customer Care Officer is responsible for delivering excellent
customer service and support to clients through virtual channels such as
email, live chat, phone, and social media. This role requires a highly
organized, empathetic, and tech-savvy individual who can effectively
resolve customer inquiries, complaints, and issues, while maintaining a
positive and professional demeanor.

KEY RESPONSIBILITIES:
Customer Interaction & Support:

-Respond promptly and professionally to customer inquiries, complaints,
and feedback via email, live chat, phone calls (VoIP), and social media
platforms.
-Provide accurate and comprehensive information about products,
services, pricing, and company policies.
-Guide customers through troubleshooting steps for technical issues or
product usage.
-Identify and assess customer needs to achieve satisfaction.
-Proactively engage with customers to offer assistance or gather
feedback.
-Issue Resolution & Problem Solving:
-Take ownership of customer issues from initial contact to resolution.
-Diagnose and resolve customer problems effectively, turning negative
experiences into positive ones.
-Escalate complex or unresolved issues to appropriate internal teams
(e.g., technical support, sales) and follow up to ensure timely
resolution.
-Maintain a calm and empathetic approach when handling difficult or
irate customers.
-Data Management & Reporting:
-Document all customer interactions, feedback, and resolutions
accurately in the Customer Relationship Management (CRM) system or other
relevant databases.
-Maintain accurate and up-to-date customer records.
-Identify trends in customer feedback and report recurring issues or
common problems to management for process and product improvement.
-Generate reports on customer service activities and key performance
indicators (KPIs) as requested.

TEAM COLLABORATION:
-Collaborate effectively with team members and other departments to
ensure a cohesive and consistent customer experience.

QUALIFICATIONS:
-Proficiency in the use of microsoft office tools[EXCEL FUNCTIONS,POWER POINT, MULTIPLE MONITORS,CRM tools ,zendesk,zoho etc]
-Proven knowledge of data analysis
-Exceptional typing skills, written and verbal communication skills with
a strong command of grammar and spelling.
-Strong active listening skills and the ability to empathize with customer concerns.
-Proficiency in using CRM systems, live chat software, and other digital
communication tools.
-Tech-savvy with the ability to quickly learn and adapt to new
technologies.

-Bsc/HND is an added advantage

PLEASE NOTE:CANDIDATES MUST RESIDE IN IBADAN

Updated CV to:
• gigaconnectserv@gmail.com
• 08167354136 (Whatsapp)